HOME · TRACK YOUR ORDER 21+ DELIVERY · ADULT SIG

Where's
my JNR?

Type the order number, your email, or your phone — any one is enough. We'll fetch the carrier status from the Sacramento warehouse. No account required.

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ORDER · #

CARRIER · No tracking number yet
SHIPPING TO
SHIPPED FROM
puffjnrfrance.com Memphis Warehouse
3450 American Way
Sacramento, CA 38125
ORDER DETAIL
PLACED
TOTAL $
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STATUS MEANINGS

Six order states, decoded.

  • Pending payment — order placed but payment not yet captured. Most clear within minutes; if stuck more than 2 hours, the card was declined and the order will auto-cancel.
  • Processing — payment captured, order is in the warehouse pick queue. No tracking number yet.
  • Shipped — carrier scanned the parcel. Tracking number lands in your email within 30 minutes.
  • Out for delivery — on the truck for delivery today. Carrier-side status, not a JNR status.
  • Delivered — carrier scanned at the delivery address. If you don't see the parcel within 24 hours of this scan, see "Lost or damaged" below.
  • On hold — paused for an issue we're working on (failed address, chargeback, age-verification flag). You'll get an email explaining the hold within 24 hours.
LOST OR DAMAGED

If tracking says delivered but it isn't there.

  1. Wait 48 hours after the "delivered" scan. About 1 in 20 of those scans land the next day — the scan fires when the package leaves the truck for the route, not at the door.
  2. Check the property — neighbor porches, recessed entryways, side gates, package lockers, and mailrooms account for most missing deliveries.
  3. Email service@puffjnrfrance.com with the order number, the tracking number, and a one-line description.
  4. We file the carrier claim and reship — a replacement order ships the next business day after we open the claim, you don't wait for it to resolve.
FAQ

Common questions.

How long does JNR Vape shipping take?
Most orders deliver in 2-5 business days. Orders placed before 2 PM PT Monday-Friday ship the same day from the Sacramento, CA warehouse.
My tracking says delivered but I never got it. What do I do?
Check with neighbors, side gates, recessed porches. If still missing after 48 hours, email service@puffjnrfrance.com with the order number — we file a carrier claim and reship at no charge.
Can I change my shipping address after placing the order?
If the order has not shipped, yes — email service@puffjnrfrance.com within 2 hours of placing the order. Once a USPS or UPS label is generated, the address is locked.
Will my order ship in a discreet package?
Yes. Plain brown outer boxes — no vape, tobacco, or nicotine branding visible.
Why does my order need an adult signature?
All vape shipments require 21+ ID verification at delivery per federal PACT Act compliance. The carrier checks ID at the door; if no one over 21 is present, the carrier reattempts before holding the parcel at the nearest depot.